Vinted refund policy: what’s covered and how long you have
Short answer
You have 2 calendar days after delivery (or after Vinted says the parcel seems lost) to report a problem. Lost, damaged and significantly not-as-described items bought with Buy now can be refunded in full. Items that just don't fit, or anything paid outside Vinted, aren't covered.
Vinted’s refund rules are generous, but the deadline is tight. Here’s what’s covered, what isn’t, and exactly how long you have, based on Vinted’s US refund policy.
The one deadline that matters: 2 days
You have 2 calendar days to report a problem. The clock starts when Vinted tells you the order should have been delivered, or that it seems lost. If you don’t report anything in that time, or you tap Everything is OK, the order completes and the seller is paid. After that, Vinted can’t refund you.
Open every parcel as soon as it arrives, and check it before you confirm.
What’s covered
| Problem | Covered? | What you get back |
|---|---|---|
| Never shipped or lost in transit | Yes | Everything: item, shipping, Vinted fee and sales tax |
| Arrived damaged | Yes | Everything |
| Significantly not as described | Yes, usually after a return | Item, Vinted fee, shipping and tax, minus any return postage you paid |
| Counterfeit (confirmed) | Yes | Refund without sending it back |
| Doesn’t fit or you changed your mind | No | Only if the seller agrees |
| Small differences from the photos | Usually not | You can ask, but the seller can dispute it |
| Paid outside Vinted | No | Nothing: you’re not protected |
How to ask for a refund
- Open the order’s conversation and tap I have an issue within the 2 days.
- Choose the reason, and add clear photos showing the problem, the label and the packaging.
- The seller can offer a full refund, a partial refund (you keep the item) or ask for a return.
- If you return it, send it within 5 business days, packed well, with all tags and accessories.
- If you can’t agree, ask Vinted to step in from the same screen.
Lost parcels take longer
A parcel can still turn up up to 25 business days after shipping, so a lost-parcel claim starts when tracking says parcel seems to be lost or that time has passed. Vinted says the investigation can take several weeks.
If you’re the seller
- Photograph the item and the packed parcel before you ship. That’s your evidence if a buyer claims it’s damaged or different.
- Describe flaws honestly in the listing. “Not as described” claims mostly come from missing details.
- You don’t pay for parcels that are lost in transit when you used Vinted’s label.
Related: how to spot Vinted scams and when sellers get paid.
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